FAQ
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How do I place an order?
To place an order, start by login to your account. Browse our online store, select the items you wish to purchase, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and your order will be processed.
What payment methods do you accept?
We only accept major credit cards (Visa and Mastercard), debit cards, FPX and Duitnow. All payments are processed securely to ensure your financial information is protected.
Can I cancel or modify my order after it has been placed?
Unfortunately, once an order has been placed and confirmed, we are unable to make changes or cancel it. Please review your order carefully before completing your purchase.
How will my order be fulfilled?
At this moment, we only offer store pickup as our fulfillment option. Upon completing your purchase, you can arrange to pick up your order directly from our store location during our operating hours. We understand the convenience of delivery, and for those who require it, we also offer Lalamove delivery services upon request. If you prefer to have your order delivered via Lalamove, please contact us directly to make the necessary arrangements. Our team will be happy to assist you in scheduling your Lalamove delivery for a seamless experience.
What is your return policy?
Once an order has been placed, all goods sold are considered final. We do not accept returns, exchanges, or offer refunds for items purchased. We encourage customers to carefully review their orders before completing their purchase to ensure satisfaction with their selected products. If you have any questions or concerns about a product prior to purchasing, please don't hesitate to reach out to our customer support team for assistance. We're here to help you make informed decisions and ensure a positive shopping experience.
Do you offer product warranties?
Yes, many of our products come with manufacturer warranties. Warranty terms and coverage vary by product and manufacturer. Please refer to the product description or contact us for specific warranty information.
How can I contact customer support?
Our friendly customer support team is here to assist you. You can reach us via email at sales@tegas-integrasi.com, by phone at 03-7806 3115, or through our website's contact form. We strive to respond to all inquiries within 24 hours.
Do you offer bulk discounts for large orders?
Yes, we offer discounts for bulk orders. Please explore how to become our dealer or contact our sales team for more information and to discuss pricing options for your specific needs.
Can I track my order?
Yes, once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and delivery of your order online.
We hope this FAQ page has been helpful! If you have any further questions or concerns, please don't hesitate to reach out to us.